Opening Hours Make an appointment by telephone Book an appointment by online Waiting to see a doctor Get telephone advice

APPOINTMENTS

Reception opening hours

Monday  - Friday          8.00am - 6.30pm

Routine Surgery Hours

Morning Surgery            8.10am - 11.00am 
Afternoon Surgery          2.00pm  -  6.00pm  

on an appointments basis. see times

Extended Hours

Wednesday, Thursday   from 7.00am 
Monday, Tuesday          until 8.00pm 

For medical advice outside these hours please telephone ThamesDoc on 020-8390-9990 or see Emergencies

You can now book your appointment or request a repeat prescription  online.  
First you need to contact the practice to get a pin number and then simply click on the link and follow the instructions.  
The system is confidential and secure. The link takes you from The Wilson Practice to EMIS, the software system we use to manage appointments. 

To make an appointment  by telephone: 01420 84676

  • Please be prepared for a receptionist to ask you some questions. It helps them to offer you the most appropriate appointment.
  • The receptionist will endeavour to give  an appointment with your usual doctor.
  • A proportion of our appointments are available to be booked up to four weeks in advance, the others are "book on the day".
  • Monday is our busiest day and it would be helpful if routine telephone calls and requests for follow-up appointments could wait until later in the week.
  • Please call for test results between 10.00am and 4pm
  • Please call for prescription enquiries between 10.00am and 12noon
  • Please telephone and cancel an appointment if you are unable to keep it. We can offer it to someone else
  • Medically urgent cases will always be seen as soon as possible but it may not be with your usual doctor.
  • Routine appointments are  10-minutes long. If you think your problem is very complicated, or if you have several things that you want to discuss with your doctor, let the receptionist know and she will book a longer appointment for you.
  • If booking an appointment for a specific purpose, such as vaccination, a smear test or medical examination, please let us know, so that we can ensure the correct time slot and member of staff is booked.

If your doctor is fully booked, a telephone consultation will be offered with the practice sister. She will either advise you over the telephone or arrange an appointment with a doctor or the minor illness clinic. Please ensure that, if requested, you provide reception with a telephone number on which you can be contacted.

Waiting to see a doctor

Sitting in the waiting room, waiting your turn to see the doctor, is not most people’s idea of fun. It is both stressful and a waste of time, and the waiting room is not a particularly healthy or germ-free environment!

Perhaps surprisingly, one of the things the doctors least like and find most stressful is running behind in our appointment times and thus keeping our patients waiting; so not good for you, and not good for us.

Our booked appointments run at 10-minute intervals. On average this works out about right; if we allowed longer we would have to see fewer patients and so patients would encounter greater difficulty in booking routine appointments. If we had shorter times our consultations would be less adequate or be even  likely to overrun.

However 8 or 9 minutes with the doctor may not be sufficient for your needs on every occasion. We would suggest the following simple steps to try to help prevent us from running late.

  1. If you have a problem that you think may be long or difficult please ask the receptionist to book you a double appointment; we welcome this.
  2. Try to avoid bringing multiple problems to a single consultation. It is much more in your interests to have separate appointments for separate problems.
  3. Even though we may run a little late, please try to be here on time for your appointment. One late consultation at the beginning of a 3 hour surgery will possibly make 17 people all have to wait an extra 10 minutes each!

Just occasionally, our doctors are called out on emergencies. This can create havoc to the smooth running of a surgery, but it is unavoidable. We apologise should this affect you but ask for your forbearance under these difficult circumstances.  Should there be a significant delay, our reception team will let patients know.

Get telephone advice

You can speak to our emergency nurse (9.00am to 5.00pm) or duty doctor,(8.00am to 6.30pm), about urgent problems. Simply call 01420 84676.
Routine enquires will be passed to our triage nurse. Reception will take your number and the nurse will phone you back. Please leave a number where you will be available to answer.
Enquires to specific doctors usually require a message to be left and the doctor will return your call after surgery.

NHS Direct Provides telephone advice 24 hours a day