Complaints Procedure

We try to provide the best possible service to our patients, however there may be times when you feel our service has fallen short of your expectations.  If this occasion arises, we would be pleased to receive your suggestions on how our service may be improved.

If you wish to express dissatisfaction or to formally complain then we would ask you to write to our practice manager.
Our promise to you is

• that your complaint will be taken seriously
• that we will to respond in a reasonable time
• that we will to attempt to resolve problems swiftly
• that we will to take action as appropriate

It is likely that you, and a friend, will be invited to visit the manager, and perhaps your own doctor, to discuss the problem further.

The Practice Manager The Wilson Practice Alton Health Centre, Anstey Road, Alton, Hampshire GU34 2OX Email: secretary@thewilsonpractice.co.uk

We hope we will be able to satisfy you.
If we do not you can write further to:

• The Patient Advice and liaison service at the Primary care trust. see below
• The North Hampshire Primary care trust itself. They administer us.
• The Independent Complaints Advocacy Service

• Confidential advice and support to patients, families and carers
• Information on the NHS and health related matters
• Confidential assistance in resolving problems and concerns quickly
• Explanations of complaints procedures and how to get in touch with someone who could help
• Information on how you could get more involved in your own health care and NHS locally