Access for disabled people

The surgery has disabled parking spaces to the front of the building, immediately you turn off the road.
The front entrance has a ramp and automatic doors.
All consulting rooms are on the ground floor and are accessible by wheelchair users.
The treatment room has a wheelchair for those temporarily unable to walk
There are  toilets in the front entrance.
The reception desk is accessible to all
There is a lift to the upstairs areas, to the left of the entrance hall

Please ask if you need extra help.
Please tell us if we have not noticed something that we could do to make your life easier.

Confidentiality

The Wilson Practice takes patient confidentiality extremely seriously. All our staff are bound by a strict code of confidentiality and everyone receives confidentiality training, which is refreshed as a minimum of two years. Personal medical information is held on paper records and increasingly on computer. Our computer is secure and backed up regularly. Practice members have access to your medical records only on a "need to know" basis.

Access to medical records

Your health records are protected by the Data Protection Act 1998. This places strict restrictions on who can see your records. In normal circumstances third parties can only be allowed access after we have received your signed informed consent. We often need to see you to be sure you are aware of what information is requested and what it will be used for.

You have a right to see your own records,  although we do ask for requests to do so be in writing to the Practice Manager. We would normally arrange for a member of staff (usually a doctor) to be present to help explain the terminology. There is usually a small charge for access. This access is guaranteed under the Freedom of Information Act.

The NHS is actively planning an NHS wide computer network that will connect all practice computers together with hospital and outpatient systems. This will improve communication between hospital and practice but does mean that information will increasingly be shared across the whole NHS. You have the right to refuse to allow your information to be used in this way, but need to put your objections in writing. Your refusal may compromise your care in the future.