Practice Management

The Wilson Practice has 8 partners who employ 33 staff.  Rosie Lewis is our Business Director  and Sharon Cox is  our Operations Practice Manager.

We have 9 receptionists, 3 secretaries, 6 admin office staff, 2 other doctors, 8 nurses, 3 nursing assistants and a wonderful man who shreds confidential paperwork and makes tea!

The reception team answers the phone and greets you when you walk through the door. They have the impossible task of making everyone the appointment they need or want, as soon as they want it, without overloading the doctors and nurses, and still managing a smile!

The partners and managers determine the amount of appointments available, but reception then have to translate that information into one appointment that best suits each individual patient's needs. This isn't easy! A 'quart into a pint pot' is an everyday challenge for a skilled receptionist. They also book transport, arrange clinics, maintain the paper records, tidy rooms and make tea!

The secretaries write 3000 letters a year referring patients to hospital and make innumerable phone calls in trying to speed up those referrals. Another 1000 or more letters go to patients offering clinic and review appointments.

The admin office staff feed and maintain the computer system and respond to the governments on-going requests for information. They use the computer to find out who needs to come to clinic or who hasn't had the check up they need. They write/print all repeat prescriptions, scan letters into patient record, summarise medical records as they arrive, process insurance reports, write newsletters, websites and leaflets.  They also pay all the bills, chase outstanding invoices and ensure we have all the drugs, dressings and other materials that everyone needs to do a first-class job.

If you have any queries about the practice and the way its run, please contact :-

Sharon Cox, Practice Manager on 01420 84676  ext 568