Out Of Hours Emergency Service

If someone has: Severe chest pain, Sudden collapse or loss of consciousness Severe breathing difficulties Severe bleeding. Call 999 for an ambulance

For telephone advice and information please contact NHS Direct on 0845 4647 or via their website.

For a doctor call Thamesdoc on   020 8390 9990

The Wilson Practice is open 8.00am to 6.30pm Monday to Friday.
Many problems that occur outside these hours are best left for your own doctor the next day. Remember most of our appointments are "book on the day", and we will always see emergencies.

Responsibility for emergency care rests with Thamesdoc, between 6:30pm and 8:00am on weekdays and all weekend, .
There is no out of hours routine service.

ThamesDoc was initially a doctors cooperative where all the local doctors did their share of out of hours work. Following government legislation it is now a free standing organisation, employing their own doctors, and contracted by the local Primary Care Trust to provide out of hours cover to our area. They do this from administrative offices in Surbiton. For weekday evenings and weekend days there are appointments available at several base surgeries in the area; our nearest is The Chase Hospital in Bordon. They is also a car doctor available to do home visits. However the car covers a large area and they will only be willing to visit if it is absolutely impossible for you to get to the base surgery.

Please refer to map for directions.

How does the “out of hours” service work?

• You should still contact the surgery on 01420 84676.
• When the surgery is closed a tape-recorded message on our telephone will advise you of the correct number to dial to contact the out of hours doctor. Usually 020 8390 9990
• A clerk will take your details; name, address, telephone number, usual doctor and your symptoms.
• A doctor will ring you back. You will be offered either; advice, a consultation at the base surgery at the Chase Hospital, or a home visit if this is necessary.
• Emergency surgeries are run at the Chase Hospital from 9am to 10pm on Saturdays, Sundays and between 7pm and 10.30 on weekdays.
• You will be strongly encouraged to attend the out of hours base if at all possible.
• Please do not attend the Chase Hospital unless you have arranged an appointment. You will be turned away without an appointment.
• If the doctor deems a home visit necessary, they will attend in a specially equipped car. Particularly at night, please look out for the car if it is expected, and ensure that your house is well lit.

Our out of hours service is monitored carefully, and as always we welcome constructive comments from our patients.