Anstey Road, AltonHampshire GU34 2QX
Monday - Friday8:00am to 6:30pm
Reception is open from 8.00 to 6.30 from Monday to Friday.
Routine surgeries run between 8.10 and 11.00 and 2.00pm to 6.00pm on an appointments basis. see times
You can now book your appointment online , first you need to contact the practice to get a pin number and then simply click on the link and follow the instructions.
To make an appointment by telephone: 01420 84676
If your doctor is fully booked, a telephone consultation will be offered with the practice sister. She will then deal with your problem by either advising you appropriately over the telephone or arranging an appointment at the nurse run clinic. If attending the nurse clinic, the nurse will either resolve your problem, or ask a doctor to see you. Please ensure that, if requested, you provide reception with a telephone number on which you can be contacted, so that your call can be replied to swiftly.
Sitting in the waiting room, waiting your turn to see the doctor, is not most people’s idea of fun. It is both stressful and a waste of time, and the waiting room is not a particularly healthy or germ free environment!
Perhaps surprisingly, one of the things the doctors least like and find most stressful is running behind in our appointment times and thus keeping our patients waiting; so not good for you, and not good for us.
Our booked appointments run at 10-minute intervals. On average this works out about right; if we allowed longer we would have to see fewer patients and so patients would encounter greater difficulty in booking routine appointments. If we had shorter times our consultations would be less adequate or be even more likely to overrun.
However 8 or 9 minutes with the doctor may not be sufficient for your needs on every occasion. We would suggest the following simple steps to try to help prevent us from running late.
Just occasionally, we are called out on emergencies. This can create havoc to the smooth running of a surgery, but it is clearly unavoidable. We apologize should this affect you but ask for your forbearance under these difficult circumstances
You can phone at any time to talk to the emergency nurse (9.00 to 5.00) or doctor, (8.00 to 6.30)
Routine enquires will be passed to our triage nurse. Reception will take your number and the nurse will phone you back. Please leave a number where you will be available to answer.
Enquires to specific doctors usually require a message to be left and the doctor will return your call after surgery.