Anstey Road, AltonHampshire GU34 2QX
Monday - Friday8:00am to 6:30pm
The Wilson Practice has 8 partners who employ 33 staff., Rosie Lewis is our Business Director and Sharon Cox. is our Operations Practice Manager.
We have 9 receptionists, 3 secretaries, 6 admin office staff, 3 other doctors, 8 nurses, 3 nursing assistants and a tea man.
The reception team answer the phone and greet you when you walk through the door. They have the impossible task of making everyone the appointment they need or want, as soon as they want it, without overloading the doctors and nurses, and still managing a smile. The partners decide on the number of appointments, but the receptionist have to tell you, the public, that not everyone can been seen exactly as they would like, and then take the resulting flak. A ‘quart into a pint pot’ is an everyday task for a skilled receptionist. They also book transport, arrange clinics, maintain the paper records, tidy rooms and make tea.
The secretaries write 2600 letters a year referring patients to hospital and innumerable phone calls in trying to speed up those referrals. Another 1000 or more letters go to patients offering clinic and review appointments.
The admin office staff feed and maintain the computer system and find replies to the governments constant requests for information about our every move. They use the computer to find out who needs to come to clinic or who hasn’t had the check up they need. They write/print all repeat prescriptions, scan letters into patient record, summarise medical records as they arrive, process insurance reports, write newsletters, websites and leaflets.